“Dear people at Alice Palace, I wanted to say a big thank you for my 'Our Story' that I ordered through Not on the High Street. I am especially grateful that you were able to change the baby girl to two baby girls for when my twins were born. I didn't know if you would be able to do it and therefore didn't ask. I was thrilled to see that you had changed it for me, it means a lot to complete our story with both girls not only mentioned by name but also in the picture board. So many, many thanks for this and for your prompt service. I wish you every success with your business.”